Terms & Conditions

Last revised : October 05, 2021



To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at hhelmhurst@gmail.com For immediate response, please call the restaurant or your third party delivery company. Preparation of your order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant.

Food Order Errors*

If you receive food that is different from your receipt, we sincerely apologize. Please call us or your third-party delivery company as soon as you notice that there was an error in your order or contact your third party delivery company. You may come to pick up the correct food item.

For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.

For cash payments, you will be asked to pay the difference of the balance if the new food has a greater value than the food received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the food received in error. In some cases, we may offer you a store credit.

Food Order Incomplete*

In the rare occasion that you do not receive the food that is on your receipt, we will make it up to you. Please call us or your third-party delivery service as soon as you notice that any food items were not received in your order.

Food Dissatisfaction*

We cook our food fresh to order. We take great care and pride in all of the items we make. Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are NOT typically provided for food that a guest simply does not like.

Cancel Order:

Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or store credit for non-food items or beverages.

Order Canceled/ Delivery Partner
It’s possible your delivery partner might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to contact you so it’s a good idea to keep your phone nearby when you’re expecting the food to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

Our Right

As a private business, it is the right of Hamburger Heaven to deny or refuse service to any customer for any reason. If a customer abuses or mistreats our staff for any reason or abuse the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer.

Please note: We strive to prepare, and package your food, and drink items to preserve a high standard. Keep in mind the temperature, and consistency of some items may vary slightly after being packaged.

Discounts and store credit

Once the food has been handed out or package has been opened we cannot issue any discount, refund or store credit. If the food has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. 

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